What is Covered and For How Long? Information and Communication Services Limited, the owner of this website, warrants to the original purchaser (“Purchaser”) that refurbished Phones and accessories (“Products”) are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase and continuing for the following specified period of time after that date:

Phone 90 days (ie approximately three months)

Batteries: 90 days

Leather Case/Pouch Holster 90 DAYS

Other Phone Accessories 90 DAYS

What is Not Covered? This Limited Warranty is conditioned upon proper use of Product by Purchaser. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress, or modification of any part of Product, including antenna, or cosmetic damage; (b) equipment that has the serial number removed or made illegible; (c) any plastic surfaces or other externally exposed parts that are scratched or damaged due to normal use; (d) malfunctions resulting from the use of Product in conjunction with accessories, products, or ancillary/peripheral equipment not furnished or approved by Information and Communication Services Limite (e) defects or damage from improper testing, operation, maintenance, installation, or adjustment; (f) installation, maintenance, and service of Product, or (g) Product used or purchased outside the NEW ZEALAND

Note: These are second hand phones. While some phones may last for years they are not new.

They have all been checked and tested. If your phone fails in the first three months we will fix or replace with an equivalent. If it fails outside the three months we will quote a repair

Simply advise us of a problem. See our contact page. Then if we cannot fix over the phone courier to our address. If covered by warranty we will pay the courier fee. If outside warranty we will quote you are repair. Our policy is to repair or replace in seven days – NZ’s best warranty.